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The Study
Of Claims
Clearly

Independent research and guidance—from first notice to settlement, and everything in between.

The Claimology Report is an editorial division of BCSI devoted to honesty and balance in the insurance claim journey.
What is ology?

The word ology means the subject of study or a branch of knowledge or in friendly terms “the study of”. In this case, the study of claims or the insurance claims process. An insurance claim is a request for payout from a policy/contract. The insured party makes the request to the insurer. The request is for payment to cover a loss described in their policy/contract. When the insurers receive the request, they will either confirm or deny the claim. What is the process that takes place before the policyholder receives the claim determination from the insurer?

Claim-ology deals with the study of filing an insurance claim and the process and other factors affecting that process.
Bureau of Claim Scene Investigations (BCSI) and The Claim-ology Report share their viewpoints, positions, opinions, and perspectives on a variety of current trends, and topics that are emerging in the insurance claims industry.

The goal of The Claim-ology Report is that our research, viewpoints and case studies may be published or featured in blog posts, white papers, or used in educational seminars, or presented in webinars or conferences.

We publish methods-first research, plain-English explainers, and practical tools that help professionals and policyholders make better decisions. Our promise is simple: trust, truth, and facts matter.

“Our clients Trust BCSI to tell the Truth about the Facts obtained during an investigation”.

Our
Philosophy

Evidence before opinion. Everything we publish is designed to help you advance a claim with clarity and speed. We make our process transparent—methods, sources, and limitations—so your decisions rest on firm ground. You’ll find rigorous thinking expressed in plain language, informed by perspectives from every side of the table. The result is guidance you can use today and defend tomorrow.
Trust

Reliability you can build on

We disclose methods, limitations, and sources so readers can verify our work. Consistency over time earns confidence—and keeps the discourse grounded.
Truth

Facts before opinions

We prioritize primary sources, documented evidence, and clear attribution. Opinions appear only where they help interpret data and drive better outcomes.
Method

Process you can repeat

We show how to do the work—not just what to think. Repeatable methods turn information into dependable action.
Balance

Multiple roles, one standard

We consider perspectives from adjusters, counsel, SIU, vendors, and policyholders. Fair treatment of each view produces guidance that stands up in the real world.
Clarity

Plain language, precise terms

We translate complexity into steps, checklists, and visuals. Clarity reduces rework, speeds decisions, and improves the record.

Meet The
Founder

Keir Lee

Founder & Editorial Director

Keir Lee is the founder & editorial director of The Claimology Report. Keir has three decades in remodeling, claims management, third-party consulting, adjusting, appraisal, umpire, arbitration, and mediations. He founded BCSI in 2012 to help streamline the claims and dispute resolution process, and now guides Claimology’s editorial standards—methods first, evidence cited, bias checked.

Since 2004, Keir has handled residential and commercial daily claims, and has worked major weather events claims across several states in the U.S. He serves on the Board of Directors for the Windstorm Insurance Network and on the board of the National African American Insurance Association, Orlando Chapter. Keir is also proud members of several professional network organizations such as NAAIA Orlando, Windstorm Insurance Network (WIND), Florida Defense Lawyers Association (FDLA), Florida Insurance Fraud Education Committee (FIFEC), and the American Bar Association (ABA).

Keir is committed to education, collaboration and improving the insurance claims industry. He launched The Claimology Report to provide real-world perspective, practical guidance, and tools that help professionals and policyholders make better decisions.

Licenses
+Accreditations

(Past and Present)

  • Accredited Claims Adjuster (ACA)
  • WIND Certified Umpire
  • WIND Certified Appraiser
  • Adjuster’s License – State of Alabama
  • Adjuster’s License – State of Florida
  • Adjuster’s License – State of Mississippi
  • Adjuster’s License – State of Louisiana
  • Adjuster’s License – State of South Carolina
  • Adjuster’s License – State of Oklahoma
  • Court Appointed Arbitrator – State of Florida
  • Advanced Wind Mitigation Inspection Training – Inspection Depot
  • Citizens Independent Adjuster Certification
  • Home Inspections Training – Housing Inspection Foundation
  • Home Improvement Contractor’s License – Covenant Property Services – State of Tennessee
  • Phase 1 – Inspection Training – Environmental Assessment Association
  • Lead Abatement for Supervisor & Contractors Training – Georgia Tech
  • NFIP – Residential, Commercial, Manufactured Home
  • NFIP – Flood Certification Number 70001587

What We
Provide

  • Research Reports
  • Benchmark Surveys & Trend Analyses
  • Case Syntheses
  • Practical Explainers
  • Process Checklists
  • Glossary of Claims Terms

Standardize
Every Claim
Today

Get tools that make decisions faster—and defensible.
Join our newsletter to receive the free Claim + Tell Kit (Mini)—fillable pages for facts, photos, and timelines you can use on your next file. When you’re ready to go deeper, upgrade to the 12-page Claim + Tell All Kit (Full) for exhibits, intake structure, and prep checklists. We send one practical round-up a month, focused on methods you can apply the same day. Questions about partnerships, topics, or contributions? We’d love to hear from you.
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