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Research

Digital Claims
Benchmark

What’s really changing in claims operations

We survey practitioners on cycle times, tooling, staffing, and customer outcomes across the claim journey. Results are segmented by line of business and organization size so you can benchmark reality, not hype. Each report includes methodology, confidence intervals, and plain-English takeaways for leaders and teams. Use it to prioritize improvements with data you can defend.

  • Benchmarks
  • Trends
  • Takeaways
  • Methods
Explore Insights

Appraisal Outcomes
Across Jurisdictions

Where appraisal delivers clarity—fast

We synthesize public awards and practitioner inputs to map when appraisal reduces disputes and when it stalls. You’ll see patterns by jurisdiction, loss type, and evidence quality, plus common pitfalls that derail awards. The paper highlights role clarity, exhibit standards, and timelines that work in practice. Use it to decide if appraisal fits—and to prep better when it does.

  • Patterns
  • Pitfalls
  • Prep
  • Timelines
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SIU Tools:
Field Validation

Separating useful AI from workflow noise

We test common SIU screening tools against field-verified scenarios to see where they help and where they distract. Precision, recall, and reviewer effort are compared with human-first baselines. The brief includes a repeatable testing protocol you can adapt internally. Start with the workflow, then plug in the tech that truly reduces effort per valid hit.

  • Protocol
  • Metrics
  • Baselines
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Topics You’ll
Find Here

FNOL
Essentials

What to collect at first notice, who to notify, and why timing matters most. Use this to structure intake, reduce rework, and set expectations that keep claims moving smoothly from day one. Today!

Investigation
Workflow

Plan interviews, site visits, and document pulls with a defensible sequence. Checks and logs reduce bias, preserve chain of custody, and help align teams when facts and timelines get contested.

Estimating
Basics

Scope before price. Define affected materials, quantities, and conditions, then choose methods. Clear assumptions and photos make estimates readable, comparable, and easier to reconcile later.

Appraisal
Readiness

Decide when appraisal fits, assemble exhibits, and draft positions that withstand scrutiny. Clarity on roles and timelines keeps communications professional and helps avoid scope creep.

Umpire
Selection

Select neutral expertise, confirm availability, and agree on process rules early. A simple protocol for submissions and meetings narrows disputes and keeps awards grounded in the record.

Settlement
Closeout

Address supplements, release terms, and payments with a tidy checklist. Document decisions, archive evidence, and notify stakeholders so no loose ends slow closure or trigger disputes. today as

Get Those
Gears Turning

Bring structure to your next claim in minutes. Join our newsletter to get the Claim + Tell Kit (Mini) free—ready-to-fill worksheets for facts, photos, and timelines. Need the whole playbook? Grab the 12-page Claim + Tell All Kit (Full) to standardize intake, prep exhibits, and keep work moving with zero guesswork.
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